FAQ

Frequently Asked Questions

Use this guide from our store to review frequently asked shopping questions. For help with this page, contact support@puracycotton.shop.

What customers should know about return shipping
For purchases made through this website, our store applies the following guidance on return shipping. Who pays return shipping?
Our store pays return shipping for approved returns and exchanges and provides a prepaid label or equivalent free arrangement. Questions about this section may be sent to support@puracycotton.shop.

Store guidance on refund timing
We publish this refund timing guidance for customers using this website. When will I receive my refund?
After the return is received, inspected, and approved, the refund is processed to the original payment method within 10 business days. Questions about this section may be sent to support@puracycotton.shop.

What customers should know about payment methods
We publish this payment methods guidance for customers using this website. Which payment methods are accepted?
We accept Visa, Mastercard, Maestro, American Express, JCB, Diners Club, Discover. Available methods are shown at checkout. Questions about this section may be sent to support@puracycotton.shop.

What customers should know about contact options
Customers can rely on the following guidance from our store about contact options. How can I contact you?
Email support@puracycotton.shop, call 512-587-6376, or write to 6 Saddlehorn Dr, Rochester, New York, 14626, United States. Questions about this section may be sent to support@puracycotton.shop.

What customers should know about products
Customers can rely on the following guidance from our store about products. What products do you offer?
We offer the products offered in our store. Current availability, product details, options, and prices are shown on each product page. Questions about this section may be sent to support@puracycotton.shop.

Information covering returns and exchanges
We publish this returns and exchanges guidance for customers using this website. Can I return or exchange an item without giving a reason?
Yes. A no-reason return or exchange may be requested within 30 days after delivery. Questions about this section may be sent to support@puracycotton.shop.

Our approach to shipping cost
For customers using this website, this section explains shipping cost. Do you offer free shipping?
Yes. We charge nothing for standard shipping on U.S. orders. Questions about this section may be sent to support@puracycotton.shop.

Our approach to tracking
For customers using this website, this section explains tracking. How can I track my order?
Where a carrier provides tracking, it is sent using the contact information provided at checkout. Questions about this section may be sent to support@puracycotton.shop.

Information covering delivery timing
The following delivery timing guidance applies to purchases from our store. How long does delivery take?
Order processing normally takes 1-2 business days. Estimated carrier transit after dispatch is 4-6 business days. Questions about this section may be sent to support@puracycotton.shop.

Contact Information
Email: support@puracycotton.shop
Phone: 512-587-6376
Physical address: 6 Saddlehorn Dr, Rochester, New York, 14626, United States